Shipping and Return Policy
About shipping
■ Delivery company
・Domestic shipping: Japan Post (Yu-Pack, Click Post)
・International shipping: EMS (International Express Mail Service), International ePacket Light
■ Estimated shipping time: After your order is confirmed, it will usually be shipped within 3 to 7 business days.
■ Shipping Fee
・Stickers: 185 yen nationwide (tax included)
・Art Toy: Regional pricing
Free shipping on orders over a certain amount
■ Delivery areas
・Japan only
・If you would like to ship overseas, please contact us in advance.
■ Regarding non-delivery and delays
・In the unlikely event that you do not receive your product or there is a delay in delivery, please contact us via the "Contact Us" page.
Returns and exchanges
We strive to deliver products that satisfy our customers, but in the unlikely event that a defective product or incorrect delivery is received, we will accept returns or exchanges under the following conditions.
■ Eligible for return or exchange ・If the product has an initial defect ・If the product you received is different from the product you ordered ※Returns and exchanges of products will only be accepted in the case of initial defects or incorrect delivery. Thank you for your understanding.
■ Return/exchange deadline: Please contact us within 7 days of receiving the product.
■ Return shipping fee, initial defect, wrong delivery: This shop will bear the cost
■ Refunds: Refunds will be processed within 7 days after the returned item arrives at our shop.
■ Cases in which we cannot accept returns or exchanges: Products that have been used once; Products that have been damaged or soiled by the customer; Sale items; Outlet items
■ Notes: Each art toy is unique and may include hand finishing. Therefore, please understand that slight unevenness in the paint and individual differences are a characteristic of the product.
■If you have any inquiries or questions, please feel free to contact us.